Our Process
- We always start with our initial discovery call and in this case a demo of the service. Once you are ready to sign up, the following info will need to be collected to make the onboarding process quick
- and as smooth as possible.
- Onboarding questions and registration info:
- How do you plan on utilizing Telehealth?
- Why are you choosing telemedicine now?
- What does your patient demographic look like? (age, medicare/medicaid, etc.)
- Do you plan to bill for telemedicine visits? If yes, will you be billing through us or your EMR?
- What EMR do you currently use?
- How comfortable are you with telemedicine technology?
- What do you envision your workflow to look like?
- Who is the best point of contact to receive welcome emails, phone calls, discuss account details?
- Do you have a dedicated technical contact we can work with as well?
- Once those questions are answered, the following info will need to be collected to finish registration.
- Name, PH#, email and NPI of all providers planning to have a Telehealth license. Once that info is collected a docusign will be sent to the main contact of the practice for review and signature. The docusign states financial terms agreed upon as well as payment schedule. Once Docusign has been reviewed, signed and returned a dedicated customer success manager will be reaching out to schedule the onboarding and implementation process.
Telehealth Options
Some options available to physicians depending on your requirements:
- Unlimited text messages
- Group messages
- eReferrals
- Patient importing
- Directories
- Multiplatform
- Signed BAA plus…
- Billed consultations
- Video & audio consultations
- ePrescriptions
- Chat assignment
- Custom networks
